Privacy Policy

This Notice details the manner in which we collect and use the personal data you provide to us. It describes the type of data we collect, the options you have to limit the use of such data, and the procedures to exercise your ARCO rights, in compliance with the principles of Legality, Consent, Quality, Information, Purpose, Loyalty, Proportionality, and Responsibility established by law.

Table of contents

I. Responsible for the Protection of Your Personal Data

Xaman-Ha Connections, Paseo del Virrey MZ4 LT13, Colonia La Toscana, Solidaridad, Quintana Roo, C.P. 77725, Mexico, is responsible for the treatment (use) of your Personal Data.

II. Our Data Protection Department

  • Head or Area: Xaman-Ha Connections
  • Address: Paseo del Virrey MZ4 LT13, Colonia La Toscana, Solidaridad, Quintana Roo, C.P. 77725, Mexico.
  • Email: [email protected]
  • Phone: +52-984-144-1999

III. Purposes for Which We Collect and Use Your Personal Data

Your personal data will be used for the following purposes:

  • Provide requested products.
  • Provide requested and/or contracted services.
  • Respond to your information, attention, and service requirements.
  • Evaluate the quality of service we provide.
  • Archive records and contractual relationship file for future service follow-up. Financial management, invoicing, and collection.
  • Comply with obligations and commitments made to you.
  • Promotion and marketing of products and services.
  • Offer new products and services tailored to your interests and needs.

IV. What Personal Data We Obtain and Where?

We may collect your personal data in various ways:

  • When you visit our website or use our online services.
  • By telephone or fax.
  • When you provide it to us personally.
  • When we obtain information through other publicly accessible sources permitted by law.

Personal data we collect:

  • Contact Information
  • Identity Documentation
  • Financial Information and Payment Methods
  • Fiscal Information
  • Social Media Identification
  • Socioeconomic Data
  • Personal References

Use of cookies, web beacons, and JavaScript:

A cookie is information that a website stores on your computer using a web browser. A cookie allows websites to record your online browsing activities—such as the pages and content you viewed, when you visited, what you searched for, and if you clicked on any resources. The data collected by cookies can be combined to create a profile of your internet activities.

Web beacons, along with web metrics JavaScripts, allow us to store information about usage patterns on our website. We inform you that we use these tools to obtain statistical information such as the following: type of browser and operating system, pages visited, source of the visit, IP address, time spent on our site, among other statistical data.

Cookies, JavaScript, and other tracking technologies can be disabled; however, disabling them may cause the website or some of its functionalities to not perform properly.

To review the settings and, if necessary, disable them, use the ‘Help’ tab or look in ‘Tools’ for the ‘Options’ or ‘Privacy’ settings of your browser. From there, you can delete cookies or control under what circumstances you allow them to be installed. Some browsers allow the installation of complementary software tools (add-ons) to block, delete, or control cookies. Generally, security programs include options to help manage cookies.

V. How to Access, Rectify, Cancel, or Oppose the Use and Treatment of Your Personal Data (ARCO Rights)?

You have the constitutional right to Access and know the personal data we hold as well as the details of its processing and use. You can also Rectify and correct it if it is inaccurate or incomplete; Cancel and delete it when you believe it is no longer needed for any of the purposes outlined in this privacy notice, or if it is being used for purposes not authorized by you or if the legal or service relationship has ended; or Oppose its processing for specific purposes.

The mechanisms implemented for exercising your ARCO Rights, as well as the deadlines, information, and documentation that your request must contain, are specified in the section Rights of the Holder (10) located in this same document.

VI. How to Limit the Use or Disclosure of Your Personal Data?

If you do not wish to receive messages from us that are not essential to fulfill the stated purposes, the mechanisms implemented for this, as well as the deadlines, information, and documentation that your request must contain, are specified in the section on Rights of the Holder (10) located in this same document.

If you wish to revoke the consent you granted for the use of your personal data, the mechanisms implemented for this, along with the deadlines, information, and documentation that your request must contain, are specified in the Rights of the Holder (10) section located in this same document.

VIII. Transfer of Personal Data

We hereby inform you that the following transfers do not require your consent, but the law mandates that you be informed. In this regard, your personal data may be shared with:

  • Companies within the same group as the responsible party operating under the same processes and internal policies (parent companies, subsidiaries, affiliates, franchises) to fulfill the legal relationship established with the Holder.
  • Public sector entities to comply with current legislation, as well as the legal relationship with the Holder.
  • Public entities dedicated to providing medical diagnosis, healthcare, medical treatment, or management of health services (hospitals, doctors, laboratories) to carry out all necessary actions in case of a medical emergency.

IX. Modifications to the Privacy Notice

We reserve the right to make modifications to this Privacy Notice at any time to address legislative updates, internal policies, or new requirements necessary to meet the intended purposes. These modifications will be available to the Holders at the following web address: http://ap.prodato.mx/346371275

X. Rights of the Holder

Xaman-ha Connections SA de CV has implemented the following procedure for the Exercise of Rights of the Holder regarding their Personal Data.

Instructions:

  1. Request the corresponding form (ARCO, revoke consent, limit use, deny transfer) via email at [email protected].
  2. Carefully read the requirements and instructions described in the form.
  3. Send the completed request to the email: [email protected].
  4. Confirm the receipt of your request by calling: 5540948973.

XI. Who Can You Present Complaints or Claims to for the Improper Treatment of Your Personal Data?

If, after exercising your Data Protection Rights with Xaman-ha Connections SA de CV through the mechanisms established in this Privacy Notice, you believe that your personal data protection rights have been violated by any conduct or omission on our part, or if you have evidence that there has been a violation of the provisions established in the LFPDPPP during the processing of your personal data, we invite you to contact us again to exhaust all internal procedures to fully address your request. If this is not the case, you may file the corresponding complaint with the INAI. For more information, visit: www.inai.org.mx