Private Cenote Tour

• 8:00 AM: Pickup from your hotel or condo.
• Take a refreshing swim in a hidden open cenote.
• Discover two hidden, exclusive underground cenotes.
• Enjoy a delicious regional lunch.
• 1:00 PM: Drop-off at your hotel or condo.

* Times may vary depending on your location and highway conditions. Pickups are only suggestions.

• Your Own Private Team: You get your own vehicle just for your group. Plus, a personal guide who will take care of everything for you all day long.
• Exclusive Cenotes: We’ll take you to beautiful, private cenotes where you can swim and explore without having to share the locations with 30 other people.
• Go at Your Own Speed: Other tours might rush you from place to place. Our tours let you decide the pace. If you want to float in a peaceful cenote for an extra hour, that’s perfectly fine!
• A Completely Different Experience: You won’t have to deal with big buses or strict schedules. Instead, you can relax and enjoy a quiet connection with nature.

• They are stunningly beautiful. Cenotes are natural pools with crystal-clear fresh water. They’re perfect for a refreshing swim right in the middle of the jungle.
• They were sacred places for the Mayans. The ancient Maya believed cenotes were portals to their heaven, called Xibalba.
• Visiting them is a unique adventure. You can explore everything from open-air swimming holes to amazing underground caves.
• The underground caves are incredible. Inside, you’ll find stalagmites and stalactites that have been forming for millions of years.
• Exploring cenotes connects you to history and nature. You get to experience the natural beauty and rich culture of the Riviera Maya up close.

We pick up directly from any hotel, resort, or condo along the Riviera Maya coastline, including:

• Playa del Carmen: Fifth Avenue, the downtown area, and all hotel zones.
• Riviera Maya resorts: all properties between Playa del Carmen and Akumal, including Playacar, Puerto Aventuras, and Puerto Morelos.

For pickups outside these areas, contact us via WhatsApp before booking and we will confirm availability.

• Do not touch stalactites or stalagmites. Oils from skin can stop their growth.
• No sunscreen or bug spray allowed. Rinse off before swimming.
• Caves may not be suitable for those with mobility issues, heart conditions, or claustrophobia.
• No food, drinks, or smoking allowed inside the caves.

• Bring some extra cash for tips and souvenirs.
• Pack light: comfy shoes, light clothes, sunglasses, and a hat.
• Bring a towel and swimsuit.
• Skip the heavy backpack; keep it simple and easy to carry.
• If you have any health issues, tell us when you book.
• Eat a good breakfast so you have energy for the day!

Yes. Xaman-Ha Connections® is certified by SECTUR, the Ministry of Tourism of Mexico, and backed by over 10 years of experience. When you book with us, you are also covered by comprehensive liability insurance. See more about our team and credentials on our About page.

It is a half-day tour. Pickup is around 8:00 am and you are back at your hotel by about 1:00 pm, so the rest of your day stays free. Times can shift a little with your pickup location and road conditions.

Yes. You can add a turtle snorkeling stop on the same day. The upgrade is $69 USD per person and already includes the transport, the reef tax, and the full activity. Let us know when you book so we plan the timing.

Yes. Let us know about any dietary needs or allergies when you book. The regional lunch can be adjusted for vegetarian, vegan, and gluten-free diets. Because the tour is private, the menu stays flexible.

You can cancel up to 24 hours before departure for a full refund. Cancellations are only valid by email. See our Cancellation Policy for full details.

We recommend booking at least one day in advance, with a minimum of 2 guests. For last-minute dates, contact us directly via WhatsApp for a quick response. We will confirm availability and arrange your private pickup.