Frequently Asked Questions

Yes, private transfers and a certified guide are available for you and your family. Please note, the Tulum ruins are open to the public.

Photography is allowed. Professional equipment may incur extra fees. Drones are prohibited. Please inform us of your needs when booking.

No, but you can check out our Tulum and cenote tour for a full experience.

Yes, kindly notify us prior to the booking.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

We employ safe and comfortable sailing boats ideal for exploring the lagoon and canals. All essential safety equipment is included.

On average, the drive to Bacalar takes about 3 hours each way.

To protect the lagoon's marine life, avoid using sunblock while swimming. Wear protective clothing instead, and apply sunblock after swimming.

No problem at all! You are welcome to bring food and drinks with you on the Bacalar boat tour.

If you have any special requests, such as wine bottles or specific food items, please let us know during the booking process, and we would be happy to assist you.

Safety is a top priority. Follow regulations, wear a life jacket during the ride, and enjoy swimming safely.

We customize your tour to your needs, including dietary restrictions. Please inform us during booking.

Tours involving yachts or boats must be canceled at least seven days in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

The service includes 10 hours of coverage. Beyond this time, an additional fee of $49 USD per hour will apply.

The service covers Chichen Itza, Valladolid, and the surrounding cenotes. The driver is instructed not to go beyond these areas.

The price covers a private van, a dedicated driver, and complimentary beverages.

Entrance fee to Chichen Itza, Cenote, or any other attraction. Lunch is not included.

Yes, the driver speaks both Spanish and English.

Pickup times are flexible; we recommend scheduling between 7am and 8am to avoid crowds and heat.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

Approximately 2.5 hours one way from Cancun, Tulum, Riviera Maya, and Playa del Carmen.

Yes, if you have a specific idea of places to visit and an itinerary, please get in touch with us via WhatsApp or use our contact page.

The tour lasts about 10 to 12 hours, including transportation and stops. Timing varies depending on your pace.

The price includes entrance to all attractions, a private guide, transportation, life jackets, lunch, and local taxes.

This tour isn't wheelchair accessible due to uneven terrain and limited site access.

Yes! Please contact us before booking, as additional fees may apply.

To avoid crowds at Chichén Itzá, we recommend an early pickup around 6 am, but you can choose a time that works best for you.

Yes. This allows us to reach Chichen Itza in 2 to 2.5 hours instead of the usual 3.5 hours via the main highway.

Absolutely! We customize your tour to accommodate your dietary preferences. Please inform us when booking.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

The Muyil canals are located within the Sian Ka'an biosphere, but we do not visit Punta Allen, the mangroves, or any other parts. For those areas, please see our Sian Ka'an Private tour.

No, the boat ride can be shared with others. However, if you would like to have a private boat, let us know during the booking process.

Yes, the area is a natural reserve bordered by wildlife and features naturally floating canals.

Canals have wildlife but are safe for swimming. Keep a respectful distance and follow the guide's safety instructions.

The Muyil Lagoon hosts birds, fish, reptiles, turtles, and mammals like coatis and monkeys. Wildlife sightings vary seasonally.

Bring insect repellent during the rainy season to avoid bugs.

We personalize your tour to your needs, including dietary restrictions. Please inform us of any requests or allergies during booking.

Tours involving yachts or boats must be canceled at least seven days in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

Cacao ceremonies have their roots in ancient Mesoamerican cultures, notably the Mayan and Aztec civilizations, where cacao was considered a sacred and medicinal plant.

The ceremony is led by a trained shaman who has dedicated many years to the study and practice of shamanic traditions and healing methodologies.

Every ceremony is unique, but generally, it involves a guided meditation, intention setting, drinking cacao, and a sharing circle.

Participants often report a range of experiences including enhanced self-awareness, feelings of love and gratitude, deep relaxation.

Anyone interested in exploring their inner selves, deepening their spiritual practices, or seeking healing can participate.

The ceremony is open to all—regardless of spiritual beliefs, gender, cultural backgrounds, and age.

It's recommended to avoid caffeine and heavy meals on the day of the ceremony.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

Tours involving ceremonies must be canceled at least seven days in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

Absolutely, if you have specific cenotes you want to visit, please contact us via WhatsApp or send us an email. We'd be happy to assist you.

Yes, the two underground caves are exclusively for our guests.

However, it's important to note that the open cenote is accessible to the public.

While basic swimming skills can enhance your experience, they are not mandatory as safety equipment like life jackets are provided.

Yes, with a professional guide and by following safety instructions, it is safe to visit underground caves and cenotes.

We advise against the tour for individuals with mobility issues due to the challenging nature of the cave terrain.

You might spot various species of fish, birds, and occasionally reptiles around cenotes.

Furthermore, it's essential to mention that our tours are designed to be eco-friendly, and we take every measure to minimize our impact on the environment.

It's best to avoid touching cave stalagmites and stalactites.

These natural formations are delicate, as they form gradually over time through mineral accumulation.

Any contact with them could result in damage.

Let's preserve these natural wonders for everyone's enjoyment by admiring them from a respectful distance.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

You must be at least 16 years old and possess a valid driver's license ID to drive an ATV.

A 9-year-old child is allowed to ride in the back of an ATV with an adult.

Yes, both activities are part of the package.

This tour is not recommended for those with limited mobility, back problems, heart conditions, pregnant women, or individuals over 280lbs (127 kg) in weight.

No, alcohol is not served during the tour. Moreover, anyone under the influence of alcohol or drugs will be barred from participating.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

Yes, the two underground caves are reserved exclusively for our guests. However, the Tulum ruins remain open to the public.

Photography is allowed. Professional equipment may incur extra fees. Drones are prohibited. Please inform us of your specific needs during the booking process.

No, but for an additional $59 USD per person, you can enjoy an unforgettable snorkeling experience with turtles in their natural reef habitat. Add this option during checkout.

Basic swimming skills can enhance your experience, but they are not essential since safety equipment, such as life jackets, is provided.

Yes, it is possible, but extra fees may apply. Please inform us before booking via email or WhatsApp.

We personalize your tour to your needs, including dietary restrictions. Please inform us of any allergies or requests during booking.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

Yes, However, it's important to note that the 3 cenotes and Valladolid are open to the public.

On average, it takes approximately 2 hours to drive to Valladolid.

Absolutely! Our tours are flexible and can be accommodated to your preferences.

Please inform us during the booking process, and we will be glad to make the necessary arrangements for you.

Oxman has a depth of 20m(65 ft), Suytun has a depth of 5m(16 ft), and Saamal has a depth of 50m(164 ft).

Certainly! Swimming in the cenotes is a safe and secure experience.

We offer life jackets, and our knowledgeable guides will provide assistance throughout the activities.

Cameras are welcome, but drone usage may be subject to local regulations. Please consult us in advance.

Yes, there will be opportunities to purchase unique and locally made souvenirs during the tour.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

The Sian Ka'an Biosphere in Quintana Roo, Mexico, is a UNESCO World Heritage Site featuring forests, wetlands, lagoons, and coral reefs, home to diverse plant and animal species.

The Sian Ka'an Biosphere Reserve in Mexico is home to diverse ecosystems. Punta Allen, a fishing village within the reserve, is known for beaches and boat tours.

We are committed to sustainable tourism and preserving the Sian Ka’an Biosphere Reserve.

Visitors may observe sea turtles, manatees, dolphins, various bird species, and occasionally crocodiles. However, interaction or swimming with them is not allowed; the activity is limited to sightseeing.

Basic swimming skills aren’t necessary—life jackets are provided for your safety. Our friendly guides are also here to help.

We personalize your tour to your needs and dietary restrictions. Please inform us during booking.

Tours involving yachts or boats must be canceled at least seven days in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

The period begins on the first of June. It continues until Mid-September yearly.

Absolutely, you'll ne­ed basic swimming abilities. This is because­ the tour involves snorkeling activitie­s.

Eve­n observers who don't plan on swimming have to pay full price­ for the boat trip. This is because of limite­d spots.

No sunscre­en, please. It damage­s ocean creatures. We­ar sun-protective clothes inste­ad.

Gue­sts expecting a baby, with restricte­d movement abilities, bre­athing issues, injuries, spinal problems, or he­art conditions should avoid this excursion.

No, those massive­ sea creatures are­n't dangerous; they're gentle and won't attack.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

Tours involving yachts or boats must be canceled at least seven days in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

No worries! You don’t need any prior sailing experience.

You can kick back and let our awesome professional crew take care of everything, or if you’re interested, you can learn the basics of sailing from our friendly crew members.

The minimum age for boarding is 6 years.

A $10 USD dock fee tax, not included in the price, must be paid upon arrival at the port.

Our tour guides are fluent in Spanish, English, and French.

Absolutely! Private catamaran charters are available. Contact Us for more information.

Yes! The catamaran has a covered area to keep you comfortable while you enjoy the views.

Definitely! You’ll have about 2 ½ hours of free time to explore Isla Mujeres at your leisure.

Absolutely, we seek to personalize your tour to meet your specific needs, including dietary requirements.

If you have any specific requests, dietary restrictions, or allergies, we kindly ask that you inform us during the booking process.

Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.

The tour lasts approximately 8 hours, covering transportation and stops, but the exact timing depends on your pace.

Most hotels in Cancun and the Riviera Maya are about two and a half hours from Chichen Itza one way.

No, this tour is simply a private experience that visits the ruins of Chichen Itza and then returns.

Absolutely! If you're interested in a Chichen Itza full-day adventure, check out our Private Chichen Itza Tour with Cenote.

This tour is not wheelchair accessible because of uneven terrain and restricted site access.

We customize your tour to your needs, including dietary restrictions. Please inform us during booking.

This excursion can be cancelled up to 24 hours in advance. Only cancellation requests submitted by email will be considered valid; requests sent through any other channel will not be accepted. Please check our Cancellation Policy section for further information.

To make a reservation for the following day or with less than 24 hours' notice, kindly reach out to us via WhatsApp, email, or by completing the form provided.